Simplifi Scout (smartphone app)
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      Simplifi Contact (Scout) - Why can't I text iPhone Pictures or Videos from Simplifi Scout?

      Apple saves images and video in their own formatting (HEIF and HEVC). You can set these devices to capture media using formats that are more broadly compatible with other devices and operating systems.

      Please see the following article for more information:

      https://support.apple.com/en-us/HT207022


      To change the formatting of your iPhone pictures and videos:
        1. Go to your iPhone Settings > Camera.
        2. Tap Formats.
        3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later.
        4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.