Simplifi Core Star * Codes

Star * Codes available for use from your Simplifi Contact devices.

Simplifi Device Star Codes

ACTION DESCRIPTION DIAL
Enable Call Forward Turn call forwarding on *72
Disable Call Forward Turn call forwarding off *73
Toggle Call Forward  Flip call forwarding on or off *74 
Update Call Forward Change the number forwarding goes to *56
Park and Retrieve Park and Retrieve a call. IE. Blind Transfer to *31 to Park. Call *31 to Retrieve. *3
Valet Valet park a call. System will announce the parking slot number. *4
Retrieve

Retrieve a Valet-parked call. *51 followed by slot number. IE. *5100

*5 
Check Voicemail Call *97 to check voicemail box. *97
Direct to Voicemail Send call directly to voicemail. IE. Blind Transfer to **101 **
Intercom Place an intercom call. *0 followed by the extension number. IE. *0101 *0
Privacy

Make an anonymous call. *67 followed by the number. IE. *678005551212

*67 
Enable Hot Desking As a device user, log into a phone and take it over *11
Disable Hot Desking As a device user, log out of the hot-desked phone *12
Toggle Hot Desking As a device user, log in or log out of a phone (depending on your current state) *13
Direct Pickup Pick up call ringing another user. *8 followed by the user extension. I.E *8100 *8
Dynamic Call Recording While on a call press *1 to start a recording and *2 to stop a recording *1 / *2

NOTE: Not all * codes will work with every device.  For example, you cannot dial into the intercom on a cell phone equipped with the Simplifi Scout mobile application.

 

Call Queue Star Codes

ACTION DESCRIPTION DIAL
Log Agent into a Queue Logs an agent into all his queues *60
Set Agent to Ready Sets the agent to ready in all his queues *61
Log Agent out of a Queue Logs the agent out of all of his queues *62
Set Agent to Away Sets the agent to away *63