Within the Simplifi Core dashboard, administrators have the ability to re-send the "Simplifi Scout - mobile app enabled" email to a user if they need to regain access for their user.
- Navigate to the Simplifi Core administrative dashboard
- Under the VOIP Section, select 'Device Users' from the left hand side, and then select the desired user from the list.
- Locate the 'Miscellaneous' for this user and select the "Resend QR Code" link
- A notification will appear when this email has been sent to the user.
Please check your Junk/Spam folders if email cannot be located. If the email still can't be located, please contact firstname.lastname@example.org