I have no audio, or I lose audio, on my Yealink cordless handset during a call.

Audio on one or both ends may drop 10 to 60 seconds into a call. This is due to the G722 HD Voice Codec experiencing too much Jitter on your network. Use the following instruction to disable the G722 codec.

  1. Log into the web GUI of your Yealink device: Yealink Web GUI
  2. Navigate to the Account tab
    1. Click Codec from the left hand menu
    2. Disable all Codecs EXCEPT: PCMU and PCMA
    3. Click Confirm

Example: Yealink W60B DECT Phone with cordless handsets

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Example: Yealink T31P Desk Phone

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