Simplifi Contact - Dropped Audio on Yealink Cordless Handset

Audio on one or both ends may drop 10 to 60 seconds into a call. This could be due to the G722 HD Voice Codec experiencing too much Jitter on your network. Use the following instruction to disable the G722 codec.

  1. Log into the web GUI of your Yealink device: Yealink Web GUI
  2. Navigate to the Account tab
    1. Click Codec from the left hand menu
    2. Disable all Codecs EXCEPT: PCMU and PCMA
    3. Click Confirm

Example: Yealink W60B DECT Phone with cordless handsets

Screen Shot 2022-09-15 at 11.07.39 AM

Example: Yealink T31P Desk Phone

Screen Shot 2022-09-15 at 11.09.17 AM

If this setting change does not resolve your issue, please reach out to for further assistance. The issue could require investing with your internet service provider.