Audio on one or both ends may drop 10 to 60 seconds into a call. This could be due to the G722 HD Voice Codec experiencing too much Jitter on your network. Use the following instruction to disable the G722 codec.
- Log into the web GUI of your Yealink device: Yealink Web GUI
- Navigate to the Account tab
- Click Codec from the left hand menu
- Disable all Codecs EXCEPT: PCMU and PCMA
- Click Confirm
Example: Yealink W60B DECT Phone with cordless handsets
Example: Yealink T31P Desk Phone
If this setting change does not resolve your issue, please reach out to firstname.lastname@example.org for further assistance. The issue could require investing with your internet service provider.