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      Simplifi Contact - Accessing and Navigating the Voicemail System

      This article provides how to access and navigate the Simplifi Contact voicemail system.

      ACCESSING VOICEMAIL SETTINGS                               

      Accessing Voicemail Settings

      Most functions in this article require you to access your Voicemail Settings. There are three ways to do so, each for a different means of access.

      1. Access via one of your assigned devices. These are devices that are assigned to your extension number. This is the most simple means of access
        • Dial your assigned mailbox number (same as your user extension). 
        • You will  be prompted for password/PIN; enter PIN followed by # sign.
        • You will be prompted to (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings; dial (5) for Voicemail Settings
      2. Access via an on-network device that is not one of your assigned devices. These are devices that are of your company network, yet not assigned to you.
        • Dial star code *97
        • You will be prompted for a mailbox number; enter your mailbox number followed by the # sign.
        • You will  be prompted for password/PIN; enter PIN followed by # sign.
        • You will be prompted to (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings; dial (5) for Voicemail Settings
      3. Access via an outside line. This would be any device that is not a device in your company network. For this means of access to be possible, your company phone number must be routed to a menu that has an option for Check Voicemail (Contact your Simplifi representative to enable this feature)
        • Dial your company number.
        • at the menu, dial the option for Check Voicemail
        • You will be prompted for a mailbox number; enter your mailbox number followed by the # sign.
        • You will  be prompted for password/PIN; enter PIN followed by # sign.
        • You will be prompted to (1) Listen to New Messages, (2) Review Saved Messages, (5) Change Settings; dial (5) for Voicemail Settings

      Setting up your mailbox greeting through the phone

      • Access Voicemail Settings as described in Accessing Voicemail Settings of this article.
      • After choosing option (5) of Voicemail Settings, you will be prompted to dial (1) Record mailbox greeting, (2) Change your name, (3) Reset PIN, (0) Return to main menu.

      1. Changing your Mailbox Greeting

      • Access Voicemail Settings as described in Accessing Voicemail Settings of this article.
      • After choosing option 5 of Voicemail Settings, you will be prompted with options.
      • dial (1) for Change Greeting
      • You will be directed to record your new greeting.
      • After recording your greeting you will be prompted to dial (1) save new greeting, (2) review your new greeting, (3) re-record your new greeting.
      • Once you are happy with your recording dial (1) to save it.
      • Your new recording will be saved and reported as such by the operator. At this point you can hang up, or carry on with operations as listed in the operator prompt.

      2. Record your name

      • Access Voicemail Settings as described in Accessing Voicemail Settings of this article.
      • After choosing option 5 of Voicemail Settings, you will be prompted with options.
      • dial (2) for record Your Name
      • You will be directed to record your name.
      • After recording your greeting you will be prompted to dial (1) save recording, (2) review recording, (3) re-record.
      • Once you are happy with your recording dial (1) to save it.
      • Your name will be saved and reported as such by the operator. At this point you can hang up, or carry on with operations as listed in the operator prompt.

      3. Resetting your password

      Voicemail password can be reset in two ways.

      1. Contact your account administrator to have them set the password for you.
      2. Connect to your voicemail via phone and reset the password yourself.
        •  Access Voicemail Settings as described in Accessing Voicemail Settings of this article.
          1. After choosing option (5) of Voicemail Settings, you will be prompted with options
          2. Dial 3 for Reset Password (PIN)
          3. You will be prompted to enter new password followed by the # sign
          4. You will be prompted to re-enter new password followed by # sign to confirm
          5. Your new password will be saved, and reported as such by the operator. At this point you can hang up, or carry on with other operations as listed in the operator prompt.

      Voicemail to Email

      This is a feature set by a switch that is just under your email field in the Simplifi user dashboard. It is simply set to ON or OFF.

      • ON - With this feature ON, any voicemails received will emailed to the email address(es) provided on the voicemail box in addition to the device user. The voicemail itself will be an mp3 attachment to the email. The email body will give the time/date and the to/from numbers. Voicemails may or may not be deleted after this process depending on the Delete After Notification setting determined by your account administrator.
      • OFF - With this feature OFF, no such translation or email will occur. You will manage your voicemail messages in the traditional way.

      Delete After Notification is a setting governed by your account administrator. It is a simple ON/OFF switch that is only relevant if Voicemail To Email is ON. Contact your account administrator to have this feature set accordingly.

      Voicemail to Voicemail

      To send a voicemail from one device to another, follow the steps below:

      • Access your voicemail using any of the methods above
      • While listening to a message you would like to send, press 3
      • You will be prompted to enter the mailbox number of the recipient
      • Press Pound (#) to finalize the transmission.

      Simplifi Station Voicemail Announcement Only Mode

      As a simple user you can access voicemail from your Simplifi Station dashboard. You can listen, save, and delete your messages from a simple, elegant interface.

      • Located on the left side of the Simplifi Station dashboard is --Voice Mail--.
      • If there are any voicemail messages in your mailbox, there will be a plaque for each under the --Voice Mail-- header.
      • If there are no messages in your mailbox, there will be nothing under the header.
      • Clicking on a plaque will reveal options for that message.
        • There will be a mini media player interface provided to listen to the message, as well as a transcription field to read the text.
        • There will also be options to Download, Archive, and Delete the voicemail message.

      Announcement Only Mode

      • This option does not give an audible prompt in the menu but is able to be activated/deactivated by pressing option 6 at the Check Voicemail Menu.
      • This will make the Voicemail play the Greeting for the Voicemail, then promptly end the call without allowing the caller to leave a message.

       

      Please use the following link for a printable version of this article:

      Simplifi Contact - How to use your Voicemail

       

      For questions on adding new service, please email contact@simplifi.io

      For support related questions, please email support@simplifi.io