Simplifi Core- How to Set-up Your Voicemail

SETTING UP YOUR MAILBOX THROUGH THE PHONE                    

Access Voicemail Settings as described in Accessing Voicemail Settings of this article. After choosing option (5) of Voicemail Settings, you will be prompted to dial (1) Record mailbox greeting, (2) Change your name, (3) Reset PIN, (0) Return to the main menu.

CHANGING YOUR MAILBOX GREETING

Access Voicemail Settings as described in Accessing Voicemail Settings of this article. After choosing option 5 of Voicemail Settings, you will be prompted with options.

Dial (1) for Change Greeting.

You will be directed to record your new greeting.

After recording your greeting you will be prompted to dial (1) save a new greeting, (2) review your new greeting, (3) re-record your new greeting.

Once you are happy with your recording dial (1) to save it.

Your new recording will be saved and reported as such by the operator. At this point, you can hang up, or carry on with operations as listed in the operator prompt.

RECORD YOUR NAME

Access Voicemail Settings as described in Accessing Voicemail Settings of this article. After choosing option 5 of Voicemail Settings, you will be prompted with options.

Dial (2) for record Your Name.

You will be directed to record your name.

After recording your greeting you will be prompted to dial (1) save recording, (2) review recording, (3) re-record. Once you are happy with your recording dial (1) to save it.

Your name will be saved and reported as such by the operator. At this point, you can hang up, or carry on with operations as listed in the operator prompt.

RESETTING YOUR PASSWORD

Voicemail password can be reset in two ways.

Contact your account administrator or email support@simplifi.io to reset your password. Connect to your voicemail via phone and reset the password yourself.

Access Voicemail Settings as described in Accessing Voicemail Settings of this article. After choosing option (5) of Voicemail Settings, you will be prompted with options.

Dial 3 for Reset Password (PIN).

You will be prompted to enter a new password followed by the # sign.

You will be prompted to re-enter a new password followed by # sign to confirm.

Your new password will be saved and reported as such by the operator. At this point, you can hang up, or carry on with other operations as listed in the operator prompt.

CHECKING YOUR VOICEMAIL FROM AN OUTSIDE PHONE                                                                                                   

For this means of access to be possible, your company phone number must be routed to a menu that has an option for Check Voicemail

  1. Dial your company
  2. At the menu, dial the option for Check
  3. You will be prompted for a mailbox number; enter your mailbox number followed by the #
  4. You will be prompted for password/PIN; enter PIN followed by #
  5. You will be prompted to dial (1) Listen to New Messages, (2) Review Saved Messages, (5) Change
  6. Dial 1 to review your

Reviewing your voicemail(s) - per voicemail:

  • Dial (2) to repeat current
  • Dial (1) to save current
  • Dial (7) to delete current
  • Dial (0) to return to main

VOICEMAIL TO EMAIL                                                                          

This is a feature set by a switch that is just under your email on the simple user dashboard. It is simply set to ON or OFF.

ON - With this feature ON, any voicemails received will be emailed to the email address(es) provided on the voicemail box in addition to the device user. The voicemail itself will be an mp3 attachment to the email. The email body will give the time/date and the to/from numbers. Voicemails may or may not be deleted after this process depending on the Delete After Notification setting determined by your account administrator.

OFF - With this feature OFF, no such translation or email will occur. You will manage your voicemail messages in the traditional way.

Delete After Notification is a setting governed by your account administrator. It is a simple ON/OFF switch that is only relevant if Voicemail To Email is ON. Contact your account administrator to have this feature set accordingly.

 

VOICEMAIL TO VOICEMAIL                                                                                             

To send a voicemail from one device to another, follow the steps below:

  1. Access your voicemail using any of the methods
  2. While listening to a message you would like to send, press
  3. You will be prompted to enter the mailbox number of the
  4. Press Pound (#) to finalize the

DASHBOARD VOICEMAIL                                                                    

As a simple user you can access voicemail from your dashboard. You can listen, save, and delete your messages from a simple, elegant interface.

Located on the right side of the dashboard under --Quick Call-- is --My Voicemail-- .

If there are any voicemail messages in your mailbox, there will be a plaque for each under the --My Voicemail-- header. If there are no messages in your mailbox, there will be nothing under the header.

Clicking on a plaque will reveal options for that message.

Clicking on the little phone icon in the top-left corner of the plaque will queue --Quick Call-- up for a call to the message source.

There will be buttons to Unread, Save, and Delete the voicemail message.

  • Unread - marks the message as
  • Save - will keep the message in
  • Delete - will remove the message and delete it from the
  • There will also be a mini media player interface provided to listen to the