Call “Attended” Transfer process – This process has 3 steps and blends the “Attended” transfer feature where you are announcing the caller to a person and then Blind transferring the call to the person
- Caller calls into the front desk and asks to speak to “Jon”
- Front Desk opens another line (this puts the caller on hold) and dials “Jon’s” extension
- Front Desk says to Jon that caller “xyz” is calling and Jon says to transfer the call
- Front Desk then presses either the soft key under the word “Transfer” on the LED panel or the Transfer button and then selects the caller that is on hold.