How do I perform a Call Attended Transfer?

Call “Attended” Transfer process – This process has 3 steps and blends the “Attended” transfer feature where you are announcing the caller to a person and then Blind transferring the call to the person
  1. Caller calls into the front desk and asks to speak to “Jon”
  2. Front Desk opens another line (this puts the caller on hold) and dials “Jon’s” extension
    1. Front Desk says to Jon that caller “xyz” is calling and Jon says to transfer the call
  3. Front Desk then presses either the soft key under the word “Transfer” on the LED panel or the Transfer button and then selects the caller that is on hold.